What you are really buying: credits, per recipient

Textedly sells a monthly allowance of message credits, and every other line on its pricing page follows from how those credits get spent. One plain SMS of up to 160 characters costs one credit. Go past 160 and it becomes an expanded SMS: 306 characters cost two credits, then one more for every further 153. A picture message (MMS) costs four credits no matter how short the caption. And in Textedly's own words, "the number of credits your message uses is charged per recipient you text."

That last sentence is the one to do the maths with. Send one picture message to a 500-person list and you have used 2,000 credits, which is the entire monthly allowance of the $79 Plus plan. A single emoji, bold word or italic letter drops the budget to 67 characters per credit, so a 160-character promo with a smiley on the end costs three credits a head instead of one. The editor offers rich fonts; each styled message costs up to three times as much.

Incoming replies are free, and so is the first phone number. That makes Textedly cheap for two-way conversations and plain-text blasts, and expensive for anyone whose marketing leans on images.

Pricing, checked September 25, 2026

There are fourteen paid tiers. The pricing page carries no update date, so these are the figures it showed when checked on September 25, 2026.

Cost per credit is list price divided by the monthly-billing allowance. The tiers in between (Silver at $420, Pro at $720, Gold at $1,020, Diamond at $2,760, Champion at $3,599) sit on the same curve.

Annual billing does not lower the price. Basic is $348 a year, exactly twelve times $29. What you get instead is 20% more texts each month, which takes Basic down to about 4.8¢ a credit. Credits you don't use are gone: the help centre says unused credits don't carry over when you change plan, and Capterra reviewers say the same about the monthly reset.

The extras are small but they add up. Another 500 messages is a one-time $25, which is 5¢ each, not much below the Basic rate. Extra keywords are $5 a month, and every paid tier includes one user seat, with each teammate $10 a month. The free account gives 50 messages and one keyword with no card, which is enough to test the inbox and an opt-in keyword, not a campaign.

Against the two names that come up most: SimpleTexting's entry plan is $39 a month for 500 credits ($33.20 a month billed annually), plus a $4 one-time carrier registration and carrier fees on top. Textedly's $29 undercuts it and pays the 10DLC registration for your first number. TextMagic charges $0.049 per SMS with no subscription, but a US number is $10 a month, so 500 texts come to about $34.50. It wins only when your volume swings month to month.

Try Textedly free - 50 texts, no card

"Every feature on every plan", except two

The pricing page says it twice: "Every single Textedly account includes 100% of our features from day one" and "All plans include every feature." The help centre, updated September 1, 2026, disagrees. There you "will need to purchase the Plus Plan or higher in order to have access to all features including Text-to-Pay Digital Payments, and Text Reviews." Its plan-card screenshots show Text-to-Pay, Google Business Reviews and Premium Support crossed out on Basic and Bronze.

So a salon that wants to text a payment link, or ask for a Google review after each appointment, is starting at $79, not $29. "Premium Support" is never defined anywhere we could find. Standard support is email and chat from 8 AM to 11 PM Central on weekdays, 9 AM to 5 PM at weekends, with a phone line on weekdays until 5 PM.

What Basic does include is the core texting kit, and it is solid: scheduled and recurring mass texts, drip campaigns, auto replies, a two-way inbox, web opt-in forms, short links with click tracking, CSV import, unlimited contacts, and iOS and Android apps. Integrations run through a free Zapier connection. Slack, HubSpot, Salesforce, Shopify, Mailchimp and Google Sheets are named. A public API is not: the "API and SMS Gateway" is still listed as coming soon. If you need to trigger texts from your own code, look elsewhere.

The AI layer

Textedly's homepage now leads with AI rather than texting. The new line-up has AI voice and messaging agents that answer calls and texts around the clock, qualify leads, answer FAQs and book appointments. It also has an omnichannel inbox, and Signal AI, which checks each number's line type and carrier and flags deactivated or reassigned numbers before you pay to text them. Email marketing is marked coming soon.

The agents page promises "response times under 400ms" and lets you pick a name and a male or female voice. It publishes no price for any of it. Signal AI is the piece with a clear payoff under this pricing model: every landline removed from a list is a credit saved on every send, four on an MMS. The voice agents are a different product bolted on, and with no public price you cannot judge them against a dedicated AI receptionist until sales quotes you.

Numbers, compliance and the US-only rule

Every account gets a free toll-free number and a free 10DLC local number, and Textedly pays the 10DLC registration on the first one. Numbers after that carry "standard carrier fees", with no dollar amount published. Registration wants a company email on the same domain as your website, and approval takes 24 to 48 hours. Sole proprietors are capped at 3,000 messages a day. There is also a shared short code, 55222; a dedicated short code has no public price.

The bigger limit is in the terms of service: the platform "may only be used for sending and receiving communications with individuals who are located within the United States." Not Canada, not anywhere else. A business with even a slice of customers across the border needs another tool, such as TextMagic, which sends internationally.

Cancelling, refunds and your data

This is the section to read before you pay. The terms, last updated January 8, 2026, say subscriptions renew "continuously and indefinitely" and that the refund policy is "to NOT offer any refunds", unused months included. Monthly plans can be cancelled at any time. An annual plan can only be cancelled inside the 14 days before its renewal date, and only downgraded within 30 days of it. A three-month pause is available.

On cancellation or non-payment, "any Customer Data stored in your account is immediately deleted." You can export subscribers to CSV at any time, so export first, then cancel. Otherwise the list you spent a year building disappears along with the account.

What users say

The two big review sites disagree. Capterra shows 4.5 out of 5 from 352 reviews (checked September 25, 2026), with ease of use at 4.5 and customer service at 4.4. People praise how quickly they got running and how much of the opt-in compliance is built in. The complaints repeat: "Pricing gets way more expensive as your contact list grows", credits that don't roll over, clumsy contact editing, basic analytics, and trouble cancelling.

Trustpilot shows 2.9 from 2,345 reviews, only 25 of them in the last twelve months. The recent ones are mostly billing: a January 2026 reviewer says "they continue to charge my credit card" after cancelling. Textedly quotes a 4.6 from more than 1,300 G2 reviews on its own site; we could not load G2 to confirm it. Read together, the product itself is well liked, and the complaints are about the contract.

Verdict

Buy Textedly if you are a US business sending a few thousand plain-text messages a month and you want a shared two-way inbox, keyword opt-ins and drip campaigns for $29 to $79, with the first number and its 10DLC registration paid for. On plain SMS at that size it is $10 a month cheaper than SimpleTexting to start, and the setup is as easy as reviewers say.

Skip it if your campaigns are image-led: at four credits a picture, Basic buys you 125 MMS sends a month. Skip it if you text anyone outside the US, if you need an API (TextMagic has one), or if you want payments and review requests on the entry plan, despite what the pricing page says. Whichever plan you pick, go monthly until you are sure. The annual plan has a 14-day cancellation window and no refunds.

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