One bill for fifty people

Most CRMs charge by the seat, so every hire raises the invoice. Bitrix24 does not. Every plan is a fixed price per organisation with a user cap, and the pricing page says it plainly: "No per-user pricing." Standard covers up to 50 users for US$99 a month billed annually, which works out to US$1.98 a person if you fill it. Professional covers 100 users for US$199, or US$1.99 each.

For that money you get a CRM, tasks and projects, team chat, video calls for up to 300 people, a shared drive, online documents, a company feed and an intranet, all in one account. Few suites bundle that much under one invoice, and nothing else at this price does it without per-seat maths.

The catch sits at the bottom of the ladder. Basic includes only 5 users, at US$49 a month annually. Your sixth person forces a jump to Standard, and Bitrix24's help centre is blunt about the alternatives: "Can I purchase the Professional plan for fewer users at a lower price? No." There is no plan constructor and no buying single tools. A six-person team pays the 50-user price.

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The September split: Essentials or Vibe+

On September 1, 2026 Bitrix24 cut every paid plan in two. The cheaper half, now called Essentials, keeps the old price but loses four things that used to be included. The REST API is gone. The MCP server is gone. Market apps, once unlimited, are capped at 2 on Basic, 4 on Standard, 7 on Professional and 10 on Enterprise. And AI in CRM, tasks and chat now has "usage limits", with no number published for them.

Keeping what you had means the new Vibe+ version of the same plan. Standard Vibe+ is US$120 a month billed annually instead of US$99, and US$199 instead of US$144 billed monthly. That is 21% more on annual billing and 38% more on monthly.

The deadline matters if you already pay. According to Bitrix24's help article (updated October 5, 2026), monthly subscribers keep the old features only until November 30, 2026. On that date the API switches off, the app cap applies and AI limits begin. Annual subscribers keep their old terms until the paid period ends. If your website forms, your accounting sync or a Zapier-style connector talk to Bitrix24 through the API, an Essentials plan will break them. Budget for Vibe+ from day one.

Pricing, checked November 11, 2026

All prices are per organisation per month, checked on bitrix24.com/prices on November 11, 2026.

Two lines of fine print change the arithmetic. The annual Vibe+ figures are a launch offer running from September 1 to December 10, 2026, and the page adds that "all future subscription renewals will be billed at regular prices" without saying what those will be. Unlimited AI is also a Vibe+ feature: only Standard, Professional and Enterprise Vibe+ get it.

The trial opens Professional Vibe+ for 15 days with no card, and it can be used once. A self-hosted On-Premise edition also exists, from US$3,590 a year for 50 users, renewing at 50% of the licence price.

What the free plan really holds back

Bitrix24's own pricing page cannot agree on how many people the free plan allows. The plan card says "100% free for 1-2 users". The FAQ on the same page says you "can add an unlimited number of users". Ask before you plan a rollout on it.

The limits that do get stated are more telling than the headline. Chat and channel history is kept for only 30 days, so the free plan is not a record of anything. You get one CRM pipeline, 5 GB of storage, no telephony and no Market apps. And an account nobody signs in to for about 40 to 50 days is deleted automatically, with no way to restore it. That makes Free a good trial and a poor archive.

CoPilot, and which model runs it

CoPilot is the AI layer: it drafts and rewrites posts, fills CRM fields from calls, summarises chats and transcribes recordings. It works where you already type, which is the right place for it.

Which model is underneath is harder to pin down. One Bitrix24 help page says "CoPilot uses the gpt-3.5-turbo model." Another, updated the same day in October 2026, lists gpt-4o-2024-11-20 for text, DALL-E 3 for images and a separate model for call transcription. The data policy is clearer: Bitrix24 says CoPilot does not learn from your data, that inputs go to third-party providers such as OpenAI, and that Bitrix24 keeps them for up to 14 days before deleting them.

The screenshot above also shows the interface problem every review site mentions. Feed, Messenger, Calendar, Documents, Boards, Drive, Webmail and Workgroups sit in one bar, with workflows and tasks down the side. The most-cited complaint on G2, where Bitrix24 scores around 4.1, is a "steep learning curve".

Support, refunds and renewals

This is the weakest part of the product, and the reviews show it. On Trustpilot Bitrix24 scores 1.8 from 118 reviews, and 60% of them are one star. The complaints are not about features. They say support cannot be reached ("There is no way to contact anyone", March 2026) and that cancelled plans renew anyway ("yet they still renewed my subscription", May 2026).

The terms explain part of that. Every plan gets an AI support agent, but only paid plans can be passed to a human, and trial users count as free. Designing workflows and connecting a PBX are out of scope for support, so serious setup help means hiring a Bitrix24 partner. Auto-renewal is on by default, the first charge is attempted a day before the plan expires, and the terms state that payments are "not fully or partially refundable." Set a calendar reminder a week before renewal if you might leave.

Getting your data out

CRM records export from the list view to Excel or CSV: leads, deals, contacts, companies, estimates, invoices and smart processes. Export is also a per-role permission that can be set to "Deny access" stage by stage, so an admin has to switch it on before a sales rep can pull a list.

Tasks, chat history and the feed do not come out as neatly, so moving off the whole suite is a bigger job than moving a CRM. Downgrading is a risk of its own: the terms warn that dropping to a lower plan or to Free "may cause the loss of User Content or features", and a deleted account is erased over 90 days with no refund. The contracting company is now Alaio Inc. of Alexandria, Virginia, with Alaio Cloud Limited in Cyprus for Europe; teams in the EU who sign up on bitrix24.eu or bitrix24.de get data stored with AWS in Frankfurt. Bitrix24 was built by the Russian developer 1C-Bitrix, and according to Mind.ua it stopped operating in Ukraine on June 1, 2023. Some buyers will want to know that before they sign.

Verdict

Buy Bitrix24 Standard if you run a team of 10 to 50 people that wants CRM, tasks, chat and video on one flat bill, and someone on the team will spend a week setting it up. Nothing per-seat comes close at US$99 a month for 50 users. If you connect anything through the API, price Standard Vibe+ at US$120 instead, because Essentials loses the API on November 30, 2026.

Skip it if you only need a sales pipeline: Pipedrive is cleaner and faster to learn. Skip it too if you expect to reach a human when billing goes wrong; HubSpot or Zoho CRM cost more per person but are easier to deal with. And if you are five people or fewer, Basic at US$49 is fair, but plan for the jump to Standard the day you hire the sixth.

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